One of our chief goals is happy customers.

Because we believe it is good business to be customer focused, we've taken the time and spent the money to learn what our customers really think about us and to get their view of their homebuilding experience.

The following are a couple of excerpts from independent interviews
taken a few years after our customer's homes were completed:

Ira & Marilyn:

Question:
Can you describe the process you used to select Palace Homes as your homebuilder?

Answer:
Well we were new to Colorado Springs so when we settled on the area we wanted to build, we simply asked people in that area who built their home and whether they were satisfied. When we interviewed Palace Homes it became very clear that we were dealing with people that knew what they were doing and really listened to us. Not only were they good listeners, they offered good suggestions and although we had no way of knowing this until later, they delivered on what they promised.

Question:
As you think back on your experience, what specifically did they do that impressed you?

Answer:
As we began to plan our home, we did some research and became convinced that we wanted "In-floor Heating." When we told Merlin and Gordon what we wanted they said, "We've never installed a system like that, but let me see what we can do." We got our "In-floor Heating" and were delighted, both with our decision and the manner in which Palace got it done for us."

Peter & Ille

Question:
As you interviewed different builders, can you recall what was most important to you?

Answer:
I'm very demanding, I want personal attention and I want good value for my money. Others had told us that Palace Homes could deliver for us. In one meeting I became convinced they were the right people. I was not disappointed.

Question:
Can you give me an example of one of your expectations and how they were able to meet it?

Answer:
Because I'm so careful with our money, we agreed to have our home built on a "cost plus" basis. That meant that every month during the construction process I received a detailed statement showing every expense during the previous month. I was on the building site every day, so I knew exactly what was happening and when it happened. Palace's statement was exactly right every time. When our home was completed I was totally satisfied that we got what we paid for.

Question:
Is there a feature in your home that especially pleases you?

Answer:
Yes, take a look at this glass handrail. When we were designing our home, I told the designer, Merlin and Gordon I wanted a glass handrail. None of them had ever seen one, but I told them they are constructed in Germany all the time and I wanted one. As you can see, it is beautiful and it doesn't block our wonderful view.

[ Home ]